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Our Mission Statement
Fairway Independent Mortgage provides financial solutions for professionals, their clients, individuals and families to assist in accomplishing their financial goals. Many of our clients are referrals from real estate, legal, taxation, family planning, insurance and investment professionals who strive to assist their clients in maximizing their financial goals. In the process, we have been fortunate to serve the professional community for their personal needs as well.
Our true long term relationship with the client begins with the closing. We handle every transaction in a manner that creates the highest degree of client satisfaction possible and in turn we earn their business as well as referrals of their friends, families, and associates. We do this in three macro steps.
1.We analyze the client’s current financial situation (where they are now) and through the interview process establish their priorities regarding their financial wishes (where they want to be). We then match their current financial situation & future financial wishes with a mortgage solution that is tailor made to their goals (it gets them on the road to where they want to be) that best aligns with the client’s life style.
2. Once the client and Fairway have agreed on the loan program, Fairway works to expeditiously close the transaction with the least amount of inconvenience.
3. Once the loan closes, our job truly begins. Through consistent application of our database and client retention contact program, we stay in touch with our clients on a regular basis. We advise them on how to best help themselves overcome their challenges and add true value to the relationship. In the long term, we provide the client with a “one stop shop” for all current market trends & professional services referrals.
Thus our mission is to create “raving fans” about our company by providing customer service that is “legendary” not just “satisfactory.” In conclusion, we earn the right to be a trusted financial advisor by providing them with so much value that they consider us to be an integral part of their lives. At this point, they have become clients not just for one transaction, but for life.
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Copyright © 2004 Fairway Independent Mortgage Corporation